The 9 Things We Do Better
1. 60 Minute Guarantee:
We guarantee to be working on a problem in 60 minutes or less. Our in-house Help Desk and support program gives us the ability to respond quickly when an issue arises. This helps to minimize costly downtime.
2. Quick Resolutions:
We have multiple resources to find quick resolutions to problems which save our clients time and effort on their part.
3. Proven Dependability:
We have a proven track record of being a dependable IT support business, which spans over 28 years of providing tech support services.
“Since Pratt Computing Technologies has been providing our IT support things have been very different. They are easy to work with, have very fast response times, take time to understand what we want and always finish the work to our satisfaction.”
Melinda Smith, Office Manager Blount Gastroenterology Associate
4. No Geek Speak:
We communicate in language that you understand, Plain English, and don’t use confusing “Geek Speak.”
5. Microsoft Certified:
We focus on Microsoft Products, are a Microsoft Certified partner and all of our techs have Microsoft Certifications and are continually training on new products.
6. Courteous and Respectful:
We are courteous and respectful of you and your staff, your opinions and ideas. We won’t talk down to you and realize that you are an expert in what you do.
“The techs are friendly, easy to talk to, know what they are doing and are quick to respond to and fix problems. If we have a problem we are able to quickly talk to someone and get it resolved. They are a great company and would highly recommend them to anyone.”
Daryl DeCosta, Vice President, Fountain City Finance
7. Strategic Planning:
We stay up on the constant changes in technology so we can advise you and develop a Technology Strategic Plan.
8. Vendor Management
We can work with other vendors, such as software, phones, or Internet providers) so you don’t have to deal with the frustrations of being talked down to or trying to understand their broken English
9. In-house IT Department- without the cost
With our Pratt Tech Advantage exclusive multi-level support system you will feel like you have a complete It department, including a Virtual CIO, but without the cost.
“Because of Pratt Computing Technologies level of IT support, I don’t have to worry about IT anymore and can focus on managing our practice. Whenever anyone ask me who I recommend for IT support I enthusiastically recommend Pratt Computing Technologies. “
Pam Holt, Practice Administrator, Oak Ridge Surgeons