“Three Big Problems Business Owners Have When Dealing With
Computer Repair And Tech Support Technicians…”
If you are a business owner or office manager who is plagued with ongoing computer problems but doesn’t know who you can trust to fix them fast, fix them right, and make everything just WORK the way it’s supposed to, I have the solution you have been looking for.
My name is Doc Pratt, owner of Pratt Computing Technologies, a Managed Services Provider in Knoxville. We have been providing tech support services since 1985 and over the years I have talked with many business owners and managers and it seems like three common problems always show up when it comes to tech support problems.
What makes us unique is that we have been in business for 28 years and we guarantee to make technology EASY for you. That includes guaranteeing 59-minute or less response times, owning problems (instead of blaming your ISP, software vendor, or other outside problem) and providing good, old-fashioned customer service.
Although this isn’t an amazing concept, I’m amazed at how many IT firms and individual tech support providers don’t get this right. In fact, our research has shown that most business owners like you have 3 incredibly frustrating problems when dealing with computer tech support companies. See if you agree…
Problem #1: Lack of Responsiveness. When your computer or network goes down or is experiencing a problem, it brings your entire company to a screeching halt, and with the fast pace of business today, you can’t afford to wait around for your IT guy to call you back or show up to fix your problems. You have a business to manage and do not need to spend time trying to manage the IT Company supporting your network. Our stance on this is that you shouldn’t have to wait more than 59 minutes; but MORE importantly, your IT guy should be PREVENTING these problems from cropping up in the first place. Proactive tech support is much more cost effective that Reactive tech support.
Problem #2: Poor Communication & Service. From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT support person is poor communication skills. Bottom line, YOU shouldn’t have to tolerate this from anyone. We believe that good communication is good customer service 101, and if they can’t get THIS right, how can you possibly trust them to be organized enough to manage your computer network?
Problem #3: They Never Quite Get Everything Working, So Problems Constantly Crop Up. Maybe you’ve experienced this yourself; you hire a so-called computer expert to support your network, only to discover every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues, or they blame your ISP/software/hardware or some other external reason and tell you that it CAN’T be fixed.
Enough is enough! If you’re like our clients, you just want the darn thing to work the way it’s supposed to — problem is, choosing the RIGHT IT consultant can be difficult and confusing, which is why we’d like to send you a copy of our FREE Business Advisory Guide titled, “What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant.” This free guide will arm you with 21 revealing questions you should ask any computer consultant before giving them access to your company’s network, as well as:
The “dirty little secret” of the computer repair industry that most people don’t know and will NEVER be told by their current IT guy. (Knowing this alone could save you from wasting tons of money and untold aggravation when outsourcing your computer support.)
- How to spot an unethical or grossly incompetent computer repair/support technician in minutes.
- 4 costly misconceptions business owners have about computer maintenance and repair; one of which you need to know BEFORE you talk to anyone on the phone.
- The BEST way to protect your computer network from viruses, spyware, hackers, downtime, slowness, crashes, data loss and other expensive, devastating computer problems.
- 5 mistakes to avoid when choosing a computer consultant.
Even if you aren’t ready to outsource your IT support or change your current service provider, this report will give you the right information and questions to ask when the time comes. And if you have a sneaking suspicion that your current IT person is not delivering the level of service and support you need, it will quickly help you determine if your suspicions are correct — AND what you can do about it.
To claim your free copy call our 24-hour message hotline and leave a voice mail with the address or e-mail you would like us to send the report to.
Contact us now and see how your company can grow with the help of a managed IT services expert.